Fraud Detection & Dispute Management

Our fraud detection and dispute management framework is built around proactive monitoring and fast resolution. Every transaction passes through a multi layer rule engine that looks for anomalies in location, velocity and device patterns. Suspicious activity is flagged instantly, helping prevent loss before it occurs. When customers raise disputes, the case management system automatically gathers related evidence and routes it to the right team for resolution. We balance security with customer trust, ensuring fraud checks happen quietly in the background without slowing down genuine users. Over time, the system learns from outcomes to keep evolving against new fraud patterns.